Q1: Are You A Manufacturer Or Trading Company?
A: A: We are a manufacturer with our own factory. This allows us to strictly control every step from raw material procurement to production, ensuring product quality, controlling production costs, and responding flexibly and efficiently to your customized needs.
Q2: What Do l Need To Provide For Customization?
A: A:Product Requirements: Detailed product description, intended use, and target market.
Design Files: If available, please provide 3D drawings (e.g., STEP, IGS format), 2D drawings (e.g., PDF, DWG format), or detailed dimensional drawings.
Samples or Reference Images: Physical samples or reference images will greatly help us understand your expectations.
Technical Requirements: For example, material requirements (e.g., PP, ABS), colors (Pantone color codes), weight, surface treatments (e.g., silkscreen printing, hot stamping), etc.
Order Quantity: A rough estimate of the order quantity so we can provide the most economical production solution.
Q3: Can I Use My Own Specifed Raw Materials?
A: A:Of course. We support customers providing specified raw materials. To ensure smooth production, we need to assess the availability and compatibility of your raw materials in advance. Please provide the relevant technical parameters of the raw materials (such as brand, model, MSDS, etc.) so that our engineering team can confirm them.
Q4: Can I Put My Logo On The Product?
A: A：Absolutely. Adding your logo (brand identity) to products is an important part of our customization services. We can achieve this through various processes, including screen printing, hot stamping, laser engraving, or injection molding. The specific process used depends on the complexity of your logo, the material of your product, and your budget; our team will recommend the best option for you.
Q5: What lf My Order Quantity Is Lower Than The MoQ?
A: A:We understand the needs of new projects or small-batch purchases. Our standard Minimum Order Quantity (MOQ) is primarily set based on mold costs and production economics. If your order quantity is below the MOQ, we are still happy to negotiate with you. Possible solutions include:
1.Pay mold fees: You retain ownership of the product, and subsequent orders will enjoy discounts.
2.Shared molds: If feasible, you can choose to use our existing shared molds.
3.Increase the unit price of the product: To cover the additional costs of small-batch production.
Please feel free to communicate your specific needs to us, and we will do our best to find a win-win solution.
Q6: How Can I Get The Sample?
A: A:1.You provide detailed product requirements.
2.We provide a quote based on your requirements and confirm sample fees (usually charged, but refundable after a bulk order) and shipping costs.
3.You confirm and pay the sample fees.
4.We arrange sample production and send it to you for evaluation.
(For simple products with existing molds, sample delivery time is usually short; completely new custom products require mold making and production time.)
Q7: How Do You Help Control Cross-Border Shipping Costs?
A: A:1.Product Design Optimization: We suggest product designs that are easier to package and transport from a production perspective, saving volume and weight.
2.Packaging Solution Optimization: We design compact, sturdy, and lightweight packaging to reduce unnecessary space and weight.
3.Multi-Channel Logistics Partnerships: We have long-term partnerships with many reputable international logistics companies (such as DHL, FedEx, and sea/air freight forwarders) to provide you with the most cost-effective shipping solutions.
4.Experienced Guidance: Based on your time and budget requirements, we recommend the most suitable shipping method (such as express, air, or sea freight).
Q: What Are Your Shipping Terms?
A: A:We typically use FOB (Free On Board) or EXW (Ex Works) terms, which are very common in international trade.
1. FOB: We are responsible for transporting the goods to and loading them onto the vessel at your designated port of shipment; all subsequent costs and risks are borne by you.
2. EXW: You need to pick up the goods at our factory and bear all subsequent costs and risks.
We can also provide other terms, such as CIF, according to your needs. Specific terms will be clearly stated in the quotation.
Q9: Do You Inspect All Goods Before Delivery?
A: A:Yes, this is our standard quality control process. We implement a rigorous Pre-Shipment Inspection (PSI) system. Our quality control team conducts random checks during production and performs a 100% final inspection before all goods are packaged to ensure that the products meet your requirements in terms of size, color, appearance, and function. We can also provide inspection reports or photo/video confirmation upon your request.
